Cancellations

• We take no responsibility for missed communications due to not being subscribed to your ‘Account Management’ and ‘Schedule Updates’ on the booking site. You are responsible for your own cancellations and ensuring they are on time.

• Personalised Session Cancellations made by you will be accepted only as follows;

  • ‘Early Appointment Cancellation’ – cancelled with more than 24 hours’ notice – no charge.

  • ‘Late Appointment Cancellation’- cancelled with less than 24 hours notice- charged at full rate from your package, where no package is available it is charged as a casual booking or deducted from the next package.

  • ‘Makeup Sessions’ – in the case of a Late Cancellation- if you find another appointment of the same kind on the schedule within the 6 days following your late cancelled appointment- we will transfer the appointment credit to the new appointment time for the additional cost of $10. You are responsible for finding a time on the schedule to attend a makeup, booking it, and then notifying us via email (all detailed in the ‘late cancellation’ autoemail.)

  • ‘Makeup Sessions’ are subject to availability and are not guaranteed; They cannot be cancelled or changed regardless of the notice period.

  • Semi Private cancellations made by Room For Movement We reserve the right to condense SemiPrivate sessions to ensure a schedule that prioritises the teachers time and the financial sustainability of the business – this means your appointment time may change from time to time.

• Group Class Cancellations made by you will be accepted only as follows;

  • ‘Early Cancellation’ – cancelled with more than 12 hours notice – no charge.

  • ‘Late Cancellation’- cancelled with less than 12 hours notice- charged at full rate from your package, where no package is available it is charged as a casual booking or deducted from the next package.

  • There are no ‘Makeups’ for Group Class bookings

  • Group class cancellations and changes must be made online- we do not accept cancellations via email or phone.

  • Group Class Cancellations made by Room For Movement:  We reserve the right to cancel group classes with 2 or less people booked. In the event that a cancellation made with short notice means the loss of a class credit (due to an expiring usage period on a package or autopay), we will work with you to ensure you can use that credit.

• Course Class Cancellations made by you will be accepted only as follows;

  • ‘Early Cancellation’ – cancelled with more than 12 hours notice – up to two early cancelled classes can be redeemed on group classes or another future course as deemed suitable by Room For Movement (see course details for specifics.)

  • ‘Late Cancellation’- cancelled with less than 12 hours notice- the credit associated with the cancelled class is lost

  • Course Class cancellations must be made online- we do not accept cancellations via email or phone.

Bookings

• Personalised Sessions are booked on a recurring basis by the business

  • Once you have an assigned a weekly recurring appointment, your attendance is assumed every week at that time until you advise us of any changes.

  • Once you have been assigned a weekly recurring appointment you can make changes to your bookings via our website or the mindbody app.

  • You may attend additional appointments on top of your fixed appointment as often as you like.

  • If you are away for more than 4 weeks we will release the recurring spot to the schedule waitlist.

  • If your attendance to your weekly spot drops below 75% we will release that time to the schedule waitlist.

  • We reserve the right to remove recurring bookings from the schedule or from an individual for any reason.

• Group Class Bookings are accepted online only and do not require a commitment to a fixed time.  Teachers and administrative staff do not take requests for group class bookings in any form.

• Course Bookings are made all at once, and a commitment to the entire duration of the course is required.

• You are responsible for the management of your bookings – these are best managed via our website.

• Teachers/Instructors may change at late notice due to unforeseen circumstances, we will notify you via email of these changes as far ahead of the booking time as possible.

• It is highly recommended you stay subscribed to your ‘Account Management’ and ‘Schedule Updates’ to ensure you receive all communications about your bookings and appointments.

   

Purchase Policy

• All group classes and personalised sessions should be paid prior to attendance.

• Any unpaid classes or appointments will be converted to a negative account balance.

• Classes and Appointments can be purchased in denominations of 1,5 or 10.

• Refunds are not available.

• Package credits for one service cannot be swapped to another service. 

• Package credits may be transferred to a family member or friend on request via email. Autopay Credits are not transferable. 

• Each package has a specified usage period after which services on that package expire and are no longer valid

  • You should consider this usage period when choosing your preferred package/autopay.

  • Packages  cannot be paused or extended for any reason.

  • Autopays can be suspended according to the Terms & Conditions of your specific agreement. Autopay usage period cannot be extended

  • It is your responsibility to keep track of the expiry date- either via your purchase receipt, or from your account on the website or mindbody app.

Studio Etiquette

• Be respectful of sessions in progress and keep noise to a minimum.

• Mobile phones should be on silent and if they ring during class turned to silent immediately

• Avoid wearing devices with messaging capability to get the most out of your session

• Group classes, workshops and masterclasses are not suitable for a dialogue with the teacher

• Semiprivate sessions are designed to be shared equally between 3 people, with some dialogue possible. However, in depth conversation, problem solving or troubleshooting exercises in reserved for private sessions

• We ask for consideration when choosing what to wear to class: 

  • Wear fresh socks & clean workout clothing to your session.

  • Bring a towel to class if you are particularly sweaty

  • Avoid clothes with zips to protect our equipment

  • Pair compression shorts under loose fitting shorts

• Please avoid wearing strong scented perfumes or cologne and tie long hair back (avoiding clips to protect our equipment

Risk Warning

• Physical exercise, in all of its forms, with or without the use of equipment such as foam rollers, reformers, balls or any other equipment that may be suggested by a Room for Movement teacher, is strenuous physical activity. Accordingly, you are advised to seek the advice of a medical professional before beginning any physical exercise class, session, appointment, course or workshop.

• Any instructions given by a Room for Movement teacher are not required to be performed by you and should be carried out only at your election. Suggested modifications given by your instructor are designed to reduce the risk of harm or injury and and it is your responsibility to determine whether such suggestions are appropriate for you and your experience in the class/session.

• Room for Movement is not a medical organisation and its instructors or staff cannot give you medical advice or diagnosis. Nothing on our website, in our classes, or in our communications with you should be construed as any form of medical advice or diagnosis.

Liability Waiver

• Room for Movement takes no responsibility for your personal safety or well-being when participating in Pilates classes and/or sessions delivered by Room for Movement. By attending classes and/or sessions delivered by Room for Movement you agree that you understand that Pilates involves strenuous physical movement, and that any such activity carries the risk of danger, bodily harm, injury, emotional stress, or death as a result of your participation. Some of these risks and dangers may not be obvious or reasonably foreseeable at this time.

• You understand that it is your responsibility to determine your physical and mental capabilities for such physical activities and will seek out medical advice prior to attending classes and /or sessions. You agree that you do not have any medical ailments, physical limitations, or mental disabilities that will affect your ability to participate in Pilates classes/and or sessions, and you assume the risks, including, but not limited to, those outlined in this Risk Warning and Liability Waiver.

• You confirm that your bookings and attendance at Room for Movement classes and/or sessions are voluntary. You understand that instructions given within a class and/or session are to be carried out at your own election. You understand that suggested modifications given by a Room for Movement instructor are designed to reduce the risk of harm or injury and it is your responsibility to determine whether such modifications are required for your body.

• You understand that any changes to your health and well-being could affect the exercise choices made by your instructor and your suitability for a specific service. On that basis you understand it is your responsibility to communicate any information about changes to your health and well-being to your instructor before attending a class /and or session delivered by Room for Movement.

• Room for Movement undertakes no responsibility for and makes no guarantees of the quality or safety of Pilates equipment or props used, whether purchased directly from Room for Movement or another source. You understand the Pilates equipment and props can be dangerous when used improperly and care should be taken to follow instructions explicitly to avoid the risks associated with strenuous physical movement, including, but not limited to, those outlined in this agreement.

• Room for Movement accepts no responsibility for the safety, care or wellbeing of your child when you are participating in ‘Mums and Bubs’ or ‘Bring Your Baby’ classes and/or sessions and you are responsible for their safety and supervision while on our premises.

• You understand that it is your responsibility to ensure a safe environment for moving in while participating in an online class with Room For Movement. This includes but is not limited to: ensuring good ventilation, reducing foot traffic, removing slip or trip hazards, ensuring proper care and set up of your Pilates props and equipment.

• Room for Movement undertakes no responsibility for any injury, loss, damage to any persons or property sustained or arising from any classes and/or sessions delivered by Room For Movement.

  Acceptance

• By booking and attending class you agree that you have read and understood this agreement, Risk Warning and Liability Waiver and you expressly waive and release any claim that you may have at any time for injury of any kind against Room for Movement, including and without limitation to its’ directors, management, employees or contractors.

Privacy

• At times, we collect information in the normal course of providing services to our clients. The information we may collect includes: your name and contact details, such as your physical address, email address and phone number; your gender, birthdate and occupation; your purchase history; medical information including information about pre-existing injuries, payment information and any other information you may provide to us from time to time

• We use this information to provide the services to you

• We will not sell or trade your personal information to third parties for marketing purposes

• From time to time we may use your personal information to provide you with information about our services or promotional partners. We want to communicate with you only if you want to hear from us. If you prefer not to receive promotional information from us, please let us know by emailing our Studio Manager at info@roomformovement.com.au

• You may review or change personal information related to your use of our services. To access your information, to know what information we hold about you or to make a complaint regarding our handling of your personal information please contact our Studio Manager at info@roomformovement.com.au

• We will try to ensure that all information we collect, use or disclose about you in accordance with this privacy policy is accurate, complete and up-to-date. We expect that you will promptly notify us of any changes to your personal information