Your membership does not have a fixed term. Membership payments will continue until you advise us you would like to cancel. 

All Cancellation requests must be made in writing via email or our online request form. We require a minimum of 14 days notice to process all requests.

If you need to miss a class- make sure to cancel early to avoid forfeiting the class/session credit. Then choose another time on the schedule to attend. As each pack has an expiry of 6 weeks you will have extra time to schedule in the cancelled class if you can’t do it that same week. 

All Memberships will be suspended by the business (no request needed) for a period of 14 days over the holiday period and will resume in January. We will notify you in advance of the suspension dates. Should you wish to extend your suspension for a longer period of time,  make the request via the request form.

Request a suspension anytime via email or our online request form- we require a minimum of 14 days notice for processing requests.

Late Cancelled Group Classes: If you cancel within the 12 hours prior to class you will forfeit the class credit from your package. 

Late Cancelled Semi Privates: If you cancel in the 24 hours prior to the appointment you will forfeit the session credit from your package.
(Makeups) Late cancelled semi privates can be ‘made up’ at another time in the 6 days following the cancellation (Makeups are charged at $10 and are NOT available for group classes.

The 6 week usage period on membership packs has been designed to account for studio closure on public holidays etc. You are responsible for ensuring you have booked another class/appointment to use the credit before the usage period is over.
We will always advise you on any cancellations with plenty of notice, allowing enough time to book a replacement.

No, when you suspend your Membership you cannot use your package credits for any bookings during this time.

Bookings during suspension are charged at the non-member casual rate.

No. Your payment schedule is never adjusted for attendance, it is charged every four weeks unless you cancel or suspend. The additional two weeks usage period on each pack of classes is to allow you some flexibility for illness and unavoidable days off.

It’s about finding a sustainable balance for YOU. Think about a level of commitment you can sustain for a long period of time, a sustained frequency over a long period of time will bring far more benefits than going hard for three months then falling off the wagon.

Membership pricing allows for ‘priority bookings’, meaning you can hold a spot in your preferred class for the whole year. If you choose to buy a package you can book in only for the number of classes available on your package.

Use the booking page above to navigate to the schedule and follow the prompts from there.

If you don’t rebook the class within the 6 week usage period for that package you will losethe credit.

Follow the prompts in the email notifying you of the failure, then get in touch to have us reattempt the payment.

Our system will automatically attempt the payment each day for 3 days after the initial attempt. If it hasn't been processed by the third attempt, your package will be converted to a negative account balance on the booking system and you will be charged an additional $15 admin/payment processing fee on top of your normal package price.

You need to advise us in writing that you would like to upgrade/downgrade. You may request an upgrade at any time during the initial minimum term. You can downgrade at any time after the minimum term.

We require 14 days notice for all requests to be process.